Return Policy

Return Policy

Returns, exchanges and cancellations will only be accepted with prior authorization from one of our representatives. In order to return/exchange a package, contact us at 1-877-33-CIGAR to receive a RMA code and further instructions. In case of returns, they will be accepted for damaged items or wrong items received only. For other reasons a 15% restocking fee will apply or, in some exceptional cases, store credit for a total amount will be granted. All changes or cancellations made via email will be disregarded. Shipping charges are NON refundable.